Terms of Services
Effective Date: 22nd June 2025
Welcome to Pista House. These Terms of Service (“Terms”) govern your access to and use of our website, mobile application, and any other services offered by Pista House (collectively, the “Platform”). By accessing or using our Platform, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Eligibility
By using the Platform, you confirm that you are at least 18 years old or have legal parental or guardian consent. You also agree that you are legally capable of entering into a binding contract.
2. Orders & Payments
All orders placed through our Platform are subject to acceptance and availability.
Prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
Payment must be made at the time of placing an order, via available methods (e.g., credit/debit cards, UPI, wallets, COD).
Once an order is placed, it cannot be canceled or modified unless expressly allowed by the platform.
3. Delivery & Pick-Up
We strive to deliver or prepare your order within the estimated time, but delays may occur due to traffic, weather, or operational constraints.
Inaccurate information (address, contact number, etc.) may result in delayed or failed deliveries.
For pick-up orders, please collect your order within the specified time window to ensure freshness.
4. Refunds & Cancellations
Refunds are issued only for valid reasons, such as:
Non-delivery of order
Wrong or damaged item
Unavailability of ordered item
Refunds, where applicable, will be processed to your original mode of payment within 7-10 working days.
Pista House reserves the right to cancel any order due to unforeseen circumstances. In such cases, a full refund will be provided.
5. User Responsibilities
You agree not to:
Misuse or interfere with our services or servers
Use false information or impersonate another individual
Leave inappropriate or abusive reviews/comments
Attempt unauthorized access to user accounts, databases, or systems
6. Intellectual Property
All content, including logos, designs, images, recipes, menus, and text, is the property of Pista House and is protected under copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Modifications to Terms
Pista House reserves the right to modify these Terms at any time. Updates will be posted on this page with the revised date. Continued use of the Platform after changes constitutes your acceptance of the updated Terms.
9. Termination
We reserve the right to terminate or suspend your access to our services for violations of these Terms, misuse, or any unlawful activity.
10. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Hyderabad, Telangana.
11. Contact Us
For any questions, concerns, or feedback regarding these Terms, please contact:
Pista House Corporate Office
📞 Phone: +91-93965 00786
📧 Email: info@pistahouse.in
